Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
March 27 order. He arrived on July 2. The store is related. No problem. Thank you.
Everything is super. I order the second time.
I received the product well packed and very fast. I don't use them yet but only to see the box and the packaging I can tell you are concerned about the store for delivering a product that meets.
Thank you! Checked, everything works)
Sound is good, quick delivery as send from China to Thailand. Should have the top-cover to increase mobility
The box is whole not counting not big scratches, the goods correspond, the hem from these magnets for fastening). It came in 3 weeks even though I live in the ass of the world.
I order already third, I gave it to everyone as a gift. Send quickly, the store answers questions, the headphones work perfectly)
Good headphones. Very loud! I left it to myself!
Waited about 2 months, took from the post office. Packed in purple, OK. In the complete set cable and nozzles. We will test now the charge and sound quality and microphone...
Thank you store, I am very satisfied
Headphones are super, I really liked it, class. I'll order one more!
The sound of norms for such money, to Krasnodar was a month, delivery by courier to the apartment. Quickly charges, in the ear keep normally. Maybe my ears are small♀& Middot; I put the ear pads S and steel from the day well. Compact, convenient to carry in your pocket (of course not with keys and small things), headphones do not fall out of the charging box. First, when you first connect, remove both headphones and press them simultaneously, hold 20-30seconds. They are both so connected/synchronized. Next, turn on the Bluetooth and connect to the phone. Then, in the future when used, turning on-one touch, about a second, to both connect and turn on, and to turn off-keep about 3 seconds pressed. When you listen to music with a short press on any earphone is put a pause. Purchase satisfied All God's blessings❤& Middot;
It came a month to Krasnoyarsk, the quality is good, the box with a built-in battery, the sound is obemny! Took as a gift to his wife, she is delighted! Recommend!
I order headphones for 2 times! I advise you to take in black, because. Looks more solid. A pair of headphones in white worked half a year, but could and more, because of the inaccurate treatment, one earpiece began to flinch. 5 points!!
Everything is very cool, it's been about a month, they play cool!!!!!!
I bought very good sound brand
Ordered 4 pieces, everything is fine) before that, too, ordered, the store is well done)
It came in about a month. I use a couple of days, very satisfied