Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
They're beautiful. I loved them.
Very nice and arrived earlier.
I did not recalculate how much. Looks like everything's whole. Came in one package with a month. I do not know how shine
Long delivery. Lots.
I recommend thanks)))))
Lovely stars, with stickers
Left on the windowsill for the whole day. In the morning you can see that glow. I take it for the second time. At night do not shine much, but it can be seen. Goods satisfied
The order exceeded all expectations. Neat Stars, glow in the dark. I'm very happy. Delivery is almost 2 months. Thank you store.
54pcs were there.. highly recommend.. shines correctly.. came in 25 days.. thank you store ❤
Definitely glow in the dark, but need charging by light
It's all right, it's been about a month and a half, total counted 102 elements, adhesive squares more than 100, the only negative one star is slightly broken
Satisfied with the goods. Came quickly (about a month). In the photo, the glow looks darker.
All perfect, delivery in 30 days. Very satisfied with the product and supplier
Everything glows in the dark. No questions. Quantity did not recalculate
All OK only long szło
Ordered some came others, did not scandal, because. For the price are the same, although those that ordered shine better. Paid 100 rubles, went to Khabarovsk in the national Package 25 days. The store is excellent, but a little inattentive Shoot unpacking on camera
All SUPER! Just like the picture!
Fully corresponds to the description, my daughter really liked