Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The machine is not bad. But don't expect her to go straight and manage accurately. She's very sharp, does tricks, turns.
Very small machine. Well, cool but not worth the money. The picture looks more
Came in two weeks in original packaging. Looks very good, no damage. Not yet tested.
Everything is super. The quality is excellent. Baby satisfied
Very fast delivery, very good product
Delivered in 3 days IML home. The toy is placed on the palm of your hand. On the remote there are 2 levers and 2 buttons. Charging through the cable, convenient.
Delivered very quickly to the apartment by courier. The machine is bright, management is subject to great complexity (plus that it can safely turn over while remaining in motion changing only polarity of the stroke). A big problem was with the selection of batteries-not all fit (personally, I only came up with rechargeable)
Cool machine, but small very much. The box is crumpled, but the contents are intact.
I am very satisfied as my order arrived in 20 days. And em my country Mexico takes over 60 days. I want to congratulate the store on their attention and speed. It's very nice. The package arrived without damage. Just need to prove it. But regarding service and product I recommend 100 by the way. They have in my a satisfied buyer. Excellent
Arrived in two months. With some damage to the external carton.
The machine is super, very fast, the wheels are rubberized, shock. She is worth her money, for such not sorry. Delivery by courier to door. I am very pleased with the purchase.
The machine good works well-the delivery is super fast. Shop advise everyone! To the store Thank you!!!
Delivery to Peter by courier in 4 days. Cool toy. I bought on sale for 850₽, would not pay anymore. Small, the size of a pack of cigarettes.
It's great, very funny. It's hard to drive but very funny! My cat loves it. Very well wrapped! And quick!
The toy is excellent, dad really liked it))) small, but very fast. Management is specific, you can get used to it. The most pleasant thing is that it does not flip, or rather flips, but in all positions it rides. Wheels are soft, rubber, so good passability and at home minimum noise. Excellent Toy, I advise you to buy 100%.
Thanks for the toy. But, I thought it was bigger, bigger. Very high quality thing!
The machine is just fire! Koterba was afraid, but he followed her because of the interest
Great car! Just some furious Green cockroach))))) there are instructions in English, USB cord, battery powered remote, and the machine itself is charged via USB. Children are satisfied, even the oldest who is 16 years old)) Thank you! It's super!
The order arrived in the Irkutsk region for 52 days, picked up at the Russian post office. The packing is whole-box in the usual package. The toy is funny, for the remote control need 2 AAA batteries. The description is consistent. Took the child as a gift, as I give write in addition. Seller and goods recommend.
Everything works. Delivered by courier. In the Sverdlovsk region for a week since the order