Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
Very satisfied. Very good value for money. Use Mode in English but no automatic pairing required.
The product is accurate but the problem i'm facing right now is that i can only hear 1 side. The one might be spoil. Baae on the picture that i had send, the one on tge right, its light is always on but there's no sound coming out from it.
All Super both headphones work orders very satisfied
I use a week, everything works, except for the microphone during the conversation, periodically turns off. Very sensitive sensor. Bass no, and so hoped for a normal sound at least with minimal bass. The delivery was announced on 4-6 June. In the end came on June 22.
show MT bom
At the moment they work well, I don't know how many hours the load lasts
Pas encore testé
Headphones are cool, until I can not say about work, I'll write later. Thank you for the fast delivery!
Excellent
Very even cool, everything works fine, noise class, nothing is broken, wanted to video send how everything works and tell in detail about everything, communication class, did not deceive the store, 30.05.2020-30.06.2020 to Volgograd region. In a week I'll add a description, but for now it's great
Excellent ears, the first with such deep bass! Make clues in English.
Headphones are normal, the charge is enough normally, could not even be discharged. Bass is not very powerful, but quite decent. Recommend
The order made 14.06, and received 30.06. Sent the next day. Tracked from start to end. Headphones are super. The sound is wonderful. Came with a charge of 75%. The case is slightly scratched, under the protective film, but not critical. Very sensitive to pressing. I like everything so far.
The headphones went for a long time, about 1.5 months. Come whole. The kit matches. The headphones are charged, though the contact is bad, it is necessary to press to the contacts. Battery 350 Mah. if not less, no 3500 mAh in memory No. The sound quality is 4/5, a little worse than in wired headphones for 220 rubles from this site.
I just got in.
Packing is super, everything is dizzy and whole, in transit almost 3 weeks, in appearance and sound all is well, charging is normal, as and how much will we serve to smatret,
Reached for a month, the sound is good)