Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Great store Love my star✨
Awesome pillow! Takes 3x AAA batteries it's soft and my daughter loves it. Fair wait time to receive in New Zealand. It flashes different colours.
As description. Super soft and working. Thank you. Arrived in a few weeks
Pillow przyszla Troche after date. Very Miekka, good material. Myslalam, stainless bedzie Troche wieksza, but despite this all OK.
Monisimas, very abnormally, and the cool light for the Pekes that fear the dark
Good and soft pillow, very fluffy :) It was bought as a gift for my friend's baby, and I received the package quite quikly (delivery to Poland took about 2 weeks). This product works just as it should. The pillow light is not too bright, calm and enough for baby's room. A few different colours, good material and a nice design, so I can give 5 stars for this store here.
The truth took a long time more than 5 months are too small for the price it costs
Lovely teddy, my baby is enchanted with the perfect chitamiedos
Very well packed, good size or beautiful colors such as the photo
Beautiful, exact to description, and the lights change color! I thought they were just one color, but no, they're changing; it's great and my boy loves it, it's but he takes away his fear at night.
My sister loved it.
The description is exactly the same as the article arrived within its indicated date and all correct very happy with the price and product because it is very soft. For saying something to q when you buy it you know it and don't pass as to me the light is colored q. It's changing can't be left in one color alone and lighting quite isn't a loose light. At least in this color d Teddy. Still very good purchase for the price would repeat with this store
Me lo esperaba un poco más grande pero mi hijo está contento!!! es suave esperemos que no deje de funcionar pronto. Envío muy rapido
Por la foto parecía más grande aunque es la medida que indica. Es suave y agradable necesita un par de pilas para funcionar. del color es más intenso de lo que parecía en la fotografía. Cumple su función y al peque le ha encantado.
Excellent, not a big star, soft, did not smell at all .. The daughter is delighted!
It's come fast, it works with 3 batteries and good.
The star is very good and good light changing color. I'll be long. Over a month.
It is beautiful and illuminates muhi bienego in less than 15 days. I recommend Thank you store
Chic pillow, everything works perfectly, madly satisfied, foreign and not a pleasant smell is not. Everything is sewn on the conscience, I recommend! :)
Great, finally arrived, I'm very happy. .. I thank the store for following the track. .. I would recommend to you. .. Good health.