Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
A good backpack, very suitable if you need something to carry in one direction. In the folded form a little more protein, you can put at least a key. In assembled form almost like a full backpack. The fabric is thin, but it looks durable. Approve
Not very small in the folded form, approximately like an ordinary foldable bag. I'm not sure that it will withstand something heavy (the fabric and seams are not for this), but the volume! You can keep the Prostock.
The backpack reached Moscow in a month, packed well the backpack itself is an akotka, all as in the description. With the store did not communicate
Ordered a rent color, came pink :) The backpack is not bad, convenient. At least for economic purposes for me is perfect, as it is too. For something serious I would not use, the fabric is thin.
Very fast delivery, the backpack is good, only there is no gray strip, and so satisfied.
Детский какойто рюкзачек, но лямки длинные. В карман помещается, на всякий случай нормально.
Delivery about a month. The backpack is small, comfortable. The color of the turquoise is not as bright blue as the store in the catalog, would know, would take orange or red for visibility. I hope that it does not get wet, well, or does not much leak water. For walking convenient, throw small things and a bottle of water is the most. In general, the backpack is satisfied, I recommend the seller and the goods! Took 2 backpacks, the second ordered two days later, but they were combined in the sorting anyway and with another order, assigned a new track, I was sent it, it was convenient to track. Thanks for the service!
Got it. But the goods are not for 20 liters as in description 10 maximum. Seller recommend!
Nice backpack. It seems not big, but in fact very roomy, on trips will be very useful. I bought for small things when I rent a main backpack in luggage on the plane.
Ordered random color, sent pink, give my wife) delivery fast, a couple of weeks, the quality is normal for this money. Compact, with a cover, the material is thin, but it seems good. Will get wet? In the big rain, yes. Load capacity? Kilo 5-6 I think. For things, that's it! Wearing something heavy, hard with sharp corners-definitely not.
Backpack by material is similar to shoppers. Very thin material, the strength will start to check soon. Folds into a real backpack from a handbag, the size of a palm. There is even a key hook or this handbag inside. On the sides are mesh pockets. One compartment under the zipper. Delivery in the composition of a large parcel and within 3 weeks; which is very fast, considering some other weekend.
To St. Petersburg 18 days, sewn normally, thank you to the store.
The goods according to the description. Compact backpack.
Great backpack. Not big. Flew to me in 10 days.!!! I intended 42x29x15 cm. It is good to take with you in a ladies' bag, and then suddenly you will buy what on the way. Case size 14x9.5 cm
It came quickly, the goods are satisfied. Very compact, fits in any pocket. Convenient in trips: in a large backpack or suitcase does not take much space, but on the beach, for example, you can take this bag. On the side of the pocket, in which a beer Bank is placed. The cover from the backpack is attached with a small carabiner inside, so you will not lose it. For strength did not check, but the backpack is clearly not designed to go to the store for potatoes. But I think 2-3 kg will easily stand. Excellent and inexpensive gift. I'll order more. Product and store recommend.
Light backpack for not heavy things. It is convenient to take with you
Backpack is not bad for such a price, but. The inner seams and edges of the fabric are untreated. So if you want to carry something heavier than a dozen handkerchief, you have to work it out.
довольно широкий, не очень длинный. прошито нормально. лямки регулируются. карман сеткой под бутылку. лёгкий. прошито нормально. выглядит прилично. воняет. ожидала чего-то более крепкого. он полупрозрачный. одна затяжка и на выкид скорее всего. хорошо сгодится для долгих прогулок и поездок на велике. удобно положил свитер, стало холодно-надел, а эту фигню обратно свернул в мешочек и прицепил крючком к джинсам или ещё куда. весь рюкзак почти ничего не весит. для прогулок не в самых дебрях очень даже ничего. но под походы в лес сомнительно. насколько водостойкий пока не проверила, может потом допишу.
Спасибо продавцу! Всё быстро и качественно! Удобная и компактная авоська. Рекомендую!