Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The order did not arrive (it is probably the fault of Chile post office or customs) but the store made the money back without problem s, he was very kind and there was no communication problem
Excelente
The product is expected, but it took a long time, but it came to an end!
I like it a lot, just like the picture. And the order won't take long at llegaf
All OK, product consistent with the description, to Polish szło 9 working days
Soft, hair holds well.
Very satisfied with product! I ordered on 8/17 and received 9/15. Not bad at all! The product is well made, soft and plush and well fitted! Awesome... I will order a few more to put in my store!
przesyłka dotarła do mnie dużo po terminie
Wszystko jak w opisie, nie mam zastrzeżeń. Przez covid-19 szła wolno, jednak przybyła trochę po czasie. Jestem zadowolona.
вполне нормальный, ткань приятная, но бант маленький.
Заказывала повязку в майе пришло только в августе но мне очень понравилась повязка всё соответствует описанию
повязочка хорошая, нет посторонних запахов, рекомендую
I ordered 6 all in very good condition and very soft, well-done seams are small but not tight or annoying. The order took about 1 month. I loved them.
Love it! Super soft and took less than a month to arrive!
Perfect, same color as in the picture, soft, good size and adjustable. CUTE AS HELL
All comply with the description. Instant shipping. Super workmanship. I am zachwycona
The parcel reached St. Petersburg in 3 weeks. The quality is good. Fully complies with the description.
SO CUTE ! it has a strong scent , but overall the product is amazing ! very soft and stretches widely .
Just like a picture. They're tight. Fast shipping. Very good
Thank you very much store, everything as in the description, was satisfied, delivery to Belarus took a month