Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
Very high quality backpacks, fully correspond to the photos. Recommend!
Super better than I expected. My girls are 10 months old, we prepare for nursery
Excellent backpack, my daughter likes, bright. On вайлдбериз is 2 times more expensive. Came very quickly, weeks for two. (ordered at the point of issue) I recommend the store.
The backpack is excellent! Come quickly. Fittings are quality, no foreign smells. We are pleased to be satisfied, too! To store Thank you very much!
It is beautiful and very comfortable for the Pekes, and it is not wet because it is neoprene
Exactly as pictured. So happy with this cute little bag for my son.
In Riga came for a month. Very bright, beautiful backpack. Quite roomy, for the garden is what you need .. Everything is sewn neatly. Light smell is, but I hope it will fade .. As it sits on the back, I do not know yet .. I keep for a gift .. Thank you so much!
Exactly like the picture, fluffy and pretty. My daughter loved it. I would definitely buy again.
amazing bag for my baby girl size 2-5 years
I love it, it's perfect and very good quality, it's better than I expected, I give it a 10
Well, all as in the description, the child liked it. The brighter, the better the child can be seen in the crowd and on the site.
very nice, good size (sufficient for kindergarden) very bright (neon) colours. has certain smell when opened but it fades away soon (i've left ours outside in the sun for couple of hours)
Очень классный рюкзак! Красивый, яркий, вместительный! Ребёнку понравился.
Хороший рюкзак, для 2 х летнего ребёнка подошёл по размеру. Качественный, не помят.
на вид красивый, яркий,но за такую цену ожидала лучшего качества.
Its bigger and its same as in description, worth the money, thank you
In the Perm Territory just over a month. Backpacks liked, the quality is good. Bright Beautiful. Owl left her daughter 1,5 the size of the norms. We'll give you a butterfly. There was a little smell in the way, but it was gone.
Delivery 20 days. In general, good, but I came a little defective. Badly lay paint right in the center. And will collect the bottom outside. Zippers are serviceable, the backpack itself is light. I would like a little denser back. Price 472.08 R + shipping 113 R
Garnia backpack, yaskravi yak in the photo. Priyshov shvidko, here for 16 days. I thought I was not three fabrics in front of me, but three echokkyri Chi raincoats. The shit is to be wiped up here, just like Prati. Expensive 300 UAH for such a backpack, Al Sho scobish Koli ditin Zhila) store garlic, I recommend
The backpack is not bad, came exactly in time. There were traces of glue, the store returned the honor of money immediately.