Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
Very nice.
Good turtleneck, I hope there will be no pellets)
Color chose by reviews. The quality is a thin turtleneck, not for cold weather, pleasant to the body, soft, what you like, washed hang and iron is not necessary, but minus-very much flings, long soaking before washing. The size of the Max is 46, it will be straight in stretch
Nice quality thank you
Turtleneck is pleasant to the body, high-quality, soft, warm, picked up under the jacket, I liked the color. Of course, it is necessary to wear with a bra)) but for the review and so will come down)) on my parameters 88/70/92 sat well. I advise you to buy.
The height of 165 is short. Suitable if the bottom with a high fit
very nice and soft! I am wearing size M so that would be better if I ordered size L instead. But quality is good
No turtleneck ♀️
Good quality
2.10 ordered, 4.10 store sent, 13.10 took from the post))) Turtleneck is very soft and pleasant to the body, the sleeves are not long and not short. It's black.
Fast shipping! The quality is very pleasant, soft and comfortable. At 46 the size and height of 169 villages in the form, but I think it should sit like this. I like everything, I'm happy! Thank you!
The blouse is cool! Came in 1,5 weeks! On the parameters 86-61-85 went perfectly. The lavender color is very beautiful. No smell. Oooochen soft, no birok. That the composition is not clear, but I feel cashmere is for sure and cotton. On the turtleneck you can see some Pushok. It is very warm!
Turtleneck for 555₽ Super! Definitely worth your money. To the touch is very soft, pleasant to the body, quite high quality. Height 164, size s 40-42. Sleeves are ideal for the wrist. The parcel came in a week, sent the store very quickly! I think I'll order in other colors.
Super turtleneck. Took on the size more, so that it was slightly relaxed and did not tighten :)
Quality for 5 +, super soft! On the height of 173 cm, the sleeves are short! Delivery to Moscow, 2 weeks
recommend Delivery is super fast. To me the parameters of growth 156 88-70-100 went well. Fit, very soft and pleasant to the touch knitwear. No claims for quality. Thank you store for the gif recommend
Turtleneck in white color shines through, even with the underwear of flesh color, the touch is soft. Through the dispute returned money. So I will not reduce the star, maybe it's only in white color shines through, and in different color can normal
Thank you store! Quality suited looks here I recommend unequivocally
The Russian s fit well, the quality is good, soft turtleneck. Thank you!
The package came a month before Ivanovo, fast enough. Turtleneck is cool, the material is nice and sewn well. The store put the gum in a gift still cool. In general, I recommend it