Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
Good quality, all in one, with a little bit of adjustment, image and sound is normal, purchase is happy, recommend product and shop, the product corresponds to the description, without damage, quality is good, everything is complete, thank you and success in business.
I order from this store is not the first and not the second time... As always everything is fine, the goods are well packed, came in a week, as no doubt, but I will test as always. Seller recommend!
Wish that webcamera no Lan. But is OK. Future whereas with 3 antennas. Seems quiet chodzic while rotating. Sprawdzę at night. Generally I recommend. For case testuję. Then napiszę more.
From the Russian warehouse very quickly
It came, on time, its money is worth, the installation is not a complicated instruction in English. Track tracked, the store is reliable.
I bought an Ultra HD camera. The power supply plug does not fit well. The board in the camera is heated stronger than in previous cameras with less resolution! Antennas visually two, but in fact the wire goes only to one! In this camera initially the image is inverted! On cameras with less resolution, the speaker was also better. It would be better to feel the microphone! Since I already had 2 cameras, I decided to take another one of the same company.
All as needed, delivery 5 days by courier. I recommend to buy. I needed a connector for a wired connection, with it and came
The item is same as ad works well. Received very fast bought on 23jun00 and received the 25jun00. Was the article more so now bought.
The camera is super, took for the control of children. Its function performs, the video is very clear, I watch online as they say. The security function is sensitive to any movement. In general, I recommend! The image in the dark is also excellent and clear.
35 days delivery. The camera works fine. For this camera, another more normal application and it would be wonderful.
One antenna is delayed and the wire sticks out torn video shot but send my phone does not give
A good camera with a clear picture, I take not the first one, it connects easily, it reacts to movement, Video writes, in general, a normal camera.
Ordered 16.06 courier brought 21.06. Everything works, the quality is excellent! Recommend
Great store! In time always answers questions and always goes to the meeting to the buyer.
Everything is fine, adjusted. The picture is excellent, now the guests will come and order another one!!! Put on the window, watch the street, with a record for movement.
The order was received ten days before the forest market delivery of the SDEC. Everything works took in return the same from another store that worked a little less than a year and after the reboot worked hours 6 then it shows that it's not online and so again reboot... Again for a while and... In general, let's see how much this camera will last.
The picture quality is super. Antennas bend in one plane. Carefully, clockwise and counterclockwise do not bend, will break. I went very long. But I did.
Super purchase. Works very well. Recommend goraco