Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The goods quickly came, all the rules, kept above the ferry, so that the flowers will take shape
цветы очень красивые,просто сказка,жаль что доставка стала платной,хотела заказать есче но пока воздержусь 5 звезд.
Such as expected. Blue whole, yellow all collapsed. Glued. Three branches are not enough. I'll take more. Corresponds to the price and photo of the store :)
Cute flowers, thank you! Here I have 5 different bouquets, look elegant
Nice, thank you.
The bouquets came. Everything is cool, came in 41 days, in a small vase, as I wanted. Store and store of further prosperity. I will still order for another composition.❤️❤️❤️
Absolutely love them soooo pretty
Good quality bouquet. That's seven grand. At first it was necessary to shake to sprinkle a small crumb that crumpled. In general, it looks and the truth is very alive, revives the space and creates a good mood.
Product and store recommend! Thank you very much and five stars! I will order more.
The goods finally arrived. Delivery was 3 months.
Flowers really liked. Small, bright, wild, like a grandmother in the village. I ordered 4 bouquets of different colors and made up in one. It turned out very nicely. We need every flower above the ferry to steam. There was a little smell and a little at the beginning of the crumpled white and yellow pollen. The flowers were packed just in a large pouty envelope. Delivery to Poland fast-2.5 weeks. I'm happy with the purchase. Recommend.
They are so gorgeous. Look nearly the same as on the picture. Color yellow look more fake - on the picture looks more natural. On the picture looks little bit bigger but I knew it so that's why I ordered 4 of them in all collor and highly recommend do the same to be that happy as me Thank You very much
The flowers are pretty high, okay. 30 cm. The postman brought in. The package went long, perhaps because of quarantine. Ordered for decor in the cyclist. Beautiful, smooth, packed in air bag. Thank you!
Well packed. Cute flowers wyglodają as real.
That's the beauty! Packed in air package. Delivery on time is usual for saving.
Beautiful bouquet, but very thin and small, one is small. the packaging is excellent, inflatable package. I like the bouquet, but I need a few to make it more lush. Thank you.
The product corresponds to the photo. cute bouquets. outlined the fact that the yellow small balls are very asleep. the kind of bouquet is lost and it does not look as beautiful as the photo of the site. sorry!
Package came in a bubble. A very smart way to package it. really nice. the look beautiful and not crushed. I am really impressed.
Everything is in full accordance with the description. Thank you very much store.
It cost 80₽. Beautiful, but you need to take at least three at once.